Shipping & Delivery
Travel the world of wine anywhere, anytime.
Shipping and Delivery
Delivery is available almost everywhere in the world and we charge all delivery at cost price or less. Shipping is based on weight and on the number of bottles purchased. Minimum order quantity is 1 bottle. please contact Karine.
All costs are calculated for you depending on your location and the quantity of wine you are purchasing. When you order more than 12 bottles, please feel free to contact Karine at closdebigos@gmail.com or on +33(0)630290029 to have information on shipping charges.
Shipping
For all our deliveries, we mainly use Chronopost, which is a service specialising in wine shipping. All our wine is packed in special wine shipping boxes to ensure safe delivery and a signature will be required upon delivery.
Please note that additional delivery charges may apply to deliveries to certain locations due to their inaccessibility. We will contact you after you have placed your order to clarify if this is the case.
Order times
Your order will be typically despatched within 72 hours of placing your order and delivered in 2-7 working days depending on your location.
As soon as your order is placed we will contact you to inform you of an estimated delivery date and will confirm your tracking number upon despatch.
If you need your order by a specific date or want to enquire about express delivery options, please contact Karine at closdebigos@gmail.com or on +33 (0)6 30 29 00 29
Customs charges and Importation charges
For deliveries outside Metropolitan France, there may be specific alcohol importation regulations and your country of delivery may require export paperwork or may impose extra customs charges upon importation. Prior to ordering please contact Karine at closdebigos@gmail.com or by phone on +33 (0)6 30 29 00 29 for clarification.
All customs or local importation duties levied on your delivery is payable by the customer and/or purchaser.
Delivery
We are unable to guarantee a specific delivery time and deliveries usually take place between 8am and 5pm Monday to Saturday.
We will provide you with a tracking number so you can track your delivery. Our couriers will require a signature upon delivery.
Our couriers will try to successfully deliver your order on the first attempt, but please understand they may occasionally experience delays with adverse weather or breakdowns which are out of our control.
If you give us a specific instruction to leave the wine without a signature being obtained or to leave the wine at an alternative address or location, we cannot accept responsibility for any consequential loss or damage.
Breakages
Please check your delivery immediately when you receive it and if possible whilst the courier is there. Claims for breakages will only be considered if notice of the claim is given to us within 24 hours of receipt of the consignment. Breakages must be retained with the packaging for examination by the carrier. Please report all breakages to Karine at closdebigos@gmail.com or by phone on +33 (0)6 30 29 00 29
Click and Collect
A FREE click and collect service is available at our property near Margaux in South West France. When ordering, simply select the service at the checkout we will send you an email when your order is ready to collect.
Collection is available by appointment Monday to Sunday 9am-8pm from the following address. Please call Karine on +33 (0)6 30 29 00 29 to arrange collection:
Clos de Bigos
2 rue du Grand Soussans
33460 Soussans